Refund & Cancellation Policy

1. Digital coin purchases

KheloMitra provides digital coins for use within the app. Please check the coin package, amount and account before completing payment. Once a payment is successfully captured and the purchased coins are credited to your account, you cannot cancel that purchase or request a discretionary refund.

Unused purchased coins, account deletion, stopping use of the app, or losing access because of a violation of platform rules do not by themselves create a right to a refund. This does not limit any remedy available under applicable law.

2. Failed, duplicate or uncredited payments

If money is debited but the payment fails, is charged twice, or the corresponding coins are not credited, contact support with the payment details below. We will check the transaction with the payment provider and correct any verified payment or crediting error. An unsuccessful transaction is not treated as a completed coin purchase.

Failed-payment reversals are handled by the bank or payment provider under their applicable processing timelines. Where a refund is required by law or approved to correct a verified payment error, it will be processed to the original payment method through the payment provider. The time for the credit to appear depends on the bank, payment provider and applicable requirements; support can provide the available transaction status.

3. Quiz participation and room cancellations

Participation does not guarantee a win or reward. We do not refund a completed coin purchase because a player loses a quiz, answers incorrectly, leaves a room voluntarily, or experiences a problem with their own device or internet connection, except where applicable law requires a remedy.

Room entry and creation fees follow the room rules and cancellation status shown in the app. Where those rules provide for a return of coins, including an eligible room cancellation, the applicable coins are restored to the in-app wallet. A wallet credit for a room cancellation is separate from a refund of the original payment to a bank account.

4. Winnings and withdrawal requests

Eligible winnings and withdrawal requests are handled under the app's withdrawal rules and verification requirements. They are separate from refunds for purchased coins. This policy does not remove an eligible user's entitlement to a withdrawal under those rules.

5. Your statutory rights

Nothing in this policy excludes or restricts rights or remedies that cannot lawfully be excluded, including remedies for deficient services, non-delivery, unauthorized transactions, or other circumstances covered by applicable consumer protection or payment laws. Such matters are reviewed on their facts and the applicable requirements.

7. Policy updates

Updates will be published on this page with a revised effective date. The policy applicable when a purchase was made, together with applicable law, governs that purchase.